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Use this form for anything account-specific: billing questions, a bug you have hit, a grading scheme UniGrade does not model correctly yet, or feedback on the product. Every message is read and replied to directly — there is no ticketing system or support queue in between — so expect a reply within a day or two, longer at weekends.

If your question is about how grading, credits or classifications actually work rather than about your account, our guides may already have the answer faster than waiting on a reply.